Privacy Policy

1. Controller

The controller responsible for the processing of personal data in connection with this website is:

Email: info@twincruiser.org

Telephone: +41 79 763 60 07

2. Scope of this privacy policy

This privacy policy applies to the website Hello Swiss Alps and to personal data processed in connection with enquiries, communications, travel planning, quotations and related services provided by Twincruiser Tours.

Personal data means any information relating to an identified or identifiable individual. Processing includes, among other things, collecting, storing, using, transmitting, amending and deleting personal data.

3. Legal basis and purposes

We process personal data in accordance with applicable Swiss data protection law. Where the law of the European Union, the European Economic Area or the United Kingdom applies, processing may additionally be based on the following grounds:

• your consent;
• steps taken at your request before entering into a contract;
• performance of a contract;
• compliance with legal obligations;
• our legitimate interests in operating, securing and improving this website and our travel services.

We process personal data only for purposes that are recognisable at the time of collection, arise from the circumstances or are required or permitted by law.

4. Website access and server log data

When you access this website, the hosting provider and the website systems may automatically process technical information required to deliver the website securely and reliably.

This information may include:

• IP address;
• date and time of access;
• requested page or file;
• referring website;
• browser type and browser version;
• operating system;
• device and screen information;
• access status and transferred data volume.

These data are processed to display the website, maintain system stability, detect technical faults, prevent misuse and protect the website against unauthorised access.

Server log data are generally retained only for as long as necessary for security, technical operation and error analysis, unless a longer period is required because of a specific incident or legal obligation.

5. Contact and travel enquiries

If you contact us by email, telephone, WhatsApp, video call or through the enquiry form, we process the information you provide for the purpose of responding to your request and preparing possible travel planning services.

Depending on the nature of your enquiry, this may include:

• name;
• email address;
• telephone number;
• travel dates;
• number of travellers;
• preferred travel style;
• approximate budget;
• desired destinations, accommodation or services;
• personal preferences and travel requirements;
• any other information contained in your message.

Enquiry form and email program

The current enquiry form prepares an email in the visitor’s own email application using a mailto link. The form does not itself create a customer account or independently transmit the message through a separate website database.

The completed information is transferred when you send the prepared email through your chosen email provider. The privacy conditions of your email provider also apply to that transmission.

Email communication may involve transmission through systems located outside Switzerland. Standard email communication cannot always be guaranteed to be completely confidential.

6. StatCounter web analytics

This website uses, or may use, StatCounter, a web analytics service provided by StatCounter, Guinness Enterprise Centre, Taylor's Lane, Dublin 8, Ireland.

StatCounter helps us understand how visitors use the website, which pages are viewed, how visitors reach the website and whether technical or content-related improvements may be useful.

StatCounter may process technical and usage information such as:

• IP address;
• date and time of the visit;
• browser type and browser version;
• operating system;
• screen resolution;
• referring page or website;
• page URL and page title;
• visitor path and navigation activity;
• information used to distinguish first-time and returning visitors.

StatCounter states that the service is intended to provide statistical website information and that it does not attempt to identify individual visitors by name.

StatCounter cookies

Depending on the configuration and the visitor’s browser, StatCounter may use cookies or comparable storage technologies. These may include:

Cookie names, purposes and storage periods may change if StatCounter updates its technology or if the configuration of the service is modified.

Consent and cookie settings

Where legally required, StatCounter and its non-essential cookies are activated only after the visitor has given consent through the website’s cookie settings. Consent may be refused or withdrawn for the future.

You may also configure your browser to block or delete cookies. Restricting cookies may affect the accuracy of website statistics but should not prevent access to the essential content of this website.

Further information is available in StatCounter’s privacy information and its cookie information .

7. Google Fonts through Divi

This website uses the Divi theme and its typography functions. Fonts selected through Divi may be provided by Google Fonts.

When externally hosted Google Fonts are loaded, the visitor’s browser may establish a connection to Google servers in order to retrieve the required font files. In this context, technical information such as the IP address, browser information, requested resource, date and time may be transmitted to Google.

The purpose of using these fonts is to provide consistent, readable and visually appropriate typography across different devices and browsers.

Depending on the website configuration and applicable law, external font loading may be based on consent or another permitted legal basis. Where consent is required, the fonts should be loaded only after consent has been granted.

Google services may process data in countries outside Switzerland, the European Union or the European Economic Area, including the United States. Google is responsible for its own processing of data within its services.

Further information about Google’s processing of personal data can be found in Google’s privacy information.

8. Cookies and similar technologies

Cookies are small text files stored on a visitor’s device. They may be required for technical functions or used for preferences, analytics and similar purposes.

This website may use:

• technically necessary cookies required for website functionality, security or consent management;
• analytics cookies used in connection with StatCounter;
• cookies or local storage used to remember a visitor’s privacy choices.

Technically necessary cookies may be used without separate consent where permitted by law. Non-essential analytics or tracking technologies are subject to consent where applicable.

Visitors can manage or delete cookies through their browser settings. Previously granted consent can be withdrawn through the website’s cookie settings, once such a consent management function is active.

9. Service providers and recipients

We may engage service providers where this is necessary to operate the website, communicate with visitors, protect our systems or provide travel planning services.

Possible recipients or categories of recipients include:

• website and hosting providers;
• WordPress and Divi-related technical service providers;
• StatCounter as a website analytics provider;
• email, telecommunications and video-call providers;
• IT support and security providers;
• legal, accounting or professional advisers;
• travel service providers where required to prepare or perform a requested service.

Service providers receive personal data only where necessary for the relevant purpose and are expected to process it in accordance with applicable data protection requirements.

10. International data transfers

Some service providers may process personal data outside Switzerland. Data may also be transferred outside the European Union or European Economic Area when international services such as analytics, fonts, email or communication platforms are used.

Where required, we rely on appropriate safeguards, contractual arrangements, recognised certifications, statutory exceptions or the visitor’s consent.

Despite such measures, foreign authorities may in certain circumstances have access to data under the laws applicable in their country.

11. Retention of personal data

Personal data are retained only for as long as necessary for the purposes for which they were collected or for as long as required by contractual, legal, accounting or documentation obligations.

Enquiry and correspondence data may be stored for the duration of the communication and any subsequent travel planning or contractual relationship. Relevant business records may be retained for longer where statutory retention obligations apply.

Data that are no longer required are deleted or anonymised, subject to technical, legal and organisational limitations.

12. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or misuse.

The website should be accessed through encrypted HTTPS connections. Access to administrative systems is restricted, and software should be kept current through regular maintenance.

No method of transmission or storage on the internet can be guaranteed to be completely secure. Visitors should therefore avoid sending highly confidential information by ordinary unencrypted email.

13. Your rights

Subject to applicable law and its conditions, you may have the right to:

• request information about personal data processed about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• receive certain data in a portable format;
• withdraw consent with effect for the future;
• lodge a complaint with a competent data protection authority.

These rights are not absolute. Legal obligations, overriding interests, evidentiary requirements or contractual necessities may permit or require continued processing.

To exercise your rights, please contact: info@twincruiser.org .

We may request suitable information to verify your identity before responding to a data protection request.

14. Supervisory authority

In Switzerland, the competent federal supervisory authority is:

Website: www.edoeb.admin.ch

Visitors located in the European Union, the European Economic Area or the United Kingdom may also have the right to contact the supervisory authority responsible for their place of residence.

15. Children’s data

This website is directed primarily at adults planning travel services. We do not knowingly collect personal data directly from children for marketing or profiling purposes.

Information concerning minors should be provided only by a parent, guardian or another person authorised to organise the relevant journey.

16. External websites

This website may contain links to third-party websites. Twincruiser Tours does not control the privacy practices or content of those websites.

When you follow an external link, the privacy policy of the respective third-party provider applies.

17. Changes to this privacy policy

We may update this privacy policy when website functions, service providers, legal requirements or our data-processing practices change.

The version published on this website is the currently applicable version.